Testimonials

About Us

Wonder what our customers have had to say about us? Here is just a sample of our testimonials on display. Please note that these are real testimonials from real customers, which have not been edited in any way.

Polite, helpful, never pushy and full of good advice

To whom it may concern,

Further to our conversation, I would like to say thank you for a fantastic service provided by Luca Trivisonno when purchasing my appliances. I was probably one of the most annoying and indecisive customers but Luca was always polite, helpful, never pushy and full of good advice. I have been right across Sydney to many different Winnings and other stores but no other person came close to matching Luca’s honest and efficient manner. When the fridge was delivered, the guys were very considerate and extremely careful as my floors had recently been sanded and they took the utmost care in making sure the fridge was taken up a flight of stairs safely. (I have mentioned their names to Luca and Sally previously, but cannot remember them now, sorry). I have recommended and will continue to recommend Winnings, Brookvale as well as Luca in Taren Point.

Thank you once again.

You made the choice so easy

Good Afternoon Cassandra,

As mentioned I said I would email you on your great customer service on purchasing my new Speed Queen top load washing machine.

The telephone conversation with you made the choice so easy you have plenty of patience and time and a wonderful bubbly phone mannerism. It’s interesting to know I was listening to the radio on the topic of the consumer shopping online and the survey had said more shoppers are leaning towards shopping online, because of price, but I think it’s more of a case that the shopper is not getting the customer service in the retail market, so then they primarily look at the price, but if everyone done their job as well as you Cassandra they would sell more products and services. I’ve walked into other opposition retail appliance stores and there mannerism and customer service is terrible they make you feel as welcomed as a fart in a space suit. The new Speed Queen washing machine works brilliant, I am very happy with it, keep up the good work Cassandra. Hope to visit the store soon.

Best wishes,

He was very helpful

Hi Joshua,

I would just like to let you know how happy I was with Chris Wright last Friday. He was very helpful and as I had no idea what I was really looking for, I felt he lead me in the right direction.
His customer service and his knowledge of your products was excellent. He took his time and he explained everything to me. I came away feeling that I had done the right thing and definitely more knowledgeable. I would have no hesitation what so ever, recommending Chris and Winnings to my friends and or acquaintances.

Kind regards,

Friendly, efficient and knowledgeable

Dear Lisa and Loretta,

Thank you both for your assistance in having the basin replaced. Your prompt agreement to replacing the basin when we saw the fault was great customer service. The job did take a little time to complete but I, for one, was more worried about how much mess and damage would be caused in removing the basin. Also, there seemed to be a reluctance by the original stone mason to take on the job with out indemnity etc etc which made me more nervous. So the delay was of no concern to me as I was more interested in getting the job done properly and it was. Ian removed the basin with no mess or damage very quickly. An Expert!

We are very, very satisfied with the service we received from Winning Appliances during the renovation process. Loretta was always willing to help us solve any problems. In fact she and all the staff were friendly, efficient and knowledgeable. We will certainly be back when we renovate the downstairs bathroom in a few months and will recommend Winning to others.

Thanks again,

Particularly good with after-sales service

Dear Dan,

My new GE fridge was delivered last Friday after 7pm. The 2 delivery men (GE drivers) had been delayed by a truck breakdown and had subsequently had a very long day. However, they were very professional and managed to remove my very large old fridge and position the new fridge without any damage to my wooden floors (which had been a particular concern of mine).

After they left (around 9.20pm) I noted that the fridge was leaning backwards at a considerable angle. This did not affect its functionality but was not aesthetically pleasing. I rang the delivery men a couple of minutes after they had left and asked for their advice. I was not expecting them to return at that time of night. They suggested that my husband may be able to correct the lean but we decided that he should not attempt this, especially as the manual said that any installation performed by anyone other than approved installers could void the warranty.

I rang Winning’s Crows Nest on Saturday morning and spoke with Mr Dan Miller, who said that he would try and arrange for a technician to come on the Monday. However, I soon received a call that a technician would drop by that afternoon. The serviceman fixed the “problem” promptly and then was happy to patiently finesse the levels until I was perfectly happy with the position of the fridge in the cavity, how far the doors protruded beyond the level of the cabinetry, etc.

When I bought the fridge, the sales consultant (Jennifer Shepherd) told me that Winning’s was particularly good with after-sales service. I feel that this has been proven within 24 hours of the delivery. I certainly did not expect that a technician would come that day, on the weekend. I was also particularly impressed with the demeanor of the technician; I’m sure he was looking forward to finishing his day but he was extremely obliging with a “fussy customer”.

Many thanks,

Excellent customer service

We recently purchased a oven, cooktop & sink from your Narellan store. We had an issue with the oven not working properly, we contacted your store and was helped by one of your salespersons Helen Long, she was extremely helpful and organised a serviceman to come to our house to fix it, unfortunately the oven still didn’t work properly. I contacted Helen again and once again she helped us out. I would like to commend her on her excellent customer service skills.You should be thankful that you have a valued and helpful employee working for your company.

Thank you again Helen and I would have no hesitation in recommending her and your company to the many people who have asked us where we had bought our appliances from as we now need to purchase a dishwasher we will be going to her for her help.

Bravo team and a big thank you

I have been purchasing appliances from Northmead Winnings for some time now. In June I had a new oven installed by Winnings handy crew and they were faultless.

I spoke to a Ronnie and he kindly directed me to the right website. The installers were polite, apologetic, and were always on time. Who ever heard of trades people being on time? Winnings are.

Bravo team and a big thank you to Peter from Handycrew (I hope thats his name). No problem was too big for them to solve.

I will shop again at Winnings Northmead.

Cheers,

Helped us make the best decision possible

I am just writing to commend John Kolovos. We purchased several items, including an Asko Washer and Dryer, FP bottom freezer/fridge, and several other things, and he was just great. Extremely friendly, and helpful. He knew his products and helped us make the best decision possible. He had everything scheduled for us and everything went smoothly. Will definitely continue to go to John for all of our needs. We will be building a new home next year, and will be buying a Wolf dual fuel range and Subzeros as well. We will have John arrange all of this for us. Thank you again for the impeccable customer service John!

I am so delighted that I came to Winnings

Hi Jeff,

Finally (you hope :-) ) I would like to thank you so much for your continued assistance, thorough product knowledge, patience and friendly, professional service over the last month. I am so delighted that I came to Winnings as my first, and now only choice for my entire household purchases. I will be a customer for life and I have been spreading the word far and wide.
I could not have brought this renovation together as easily if I’d had to go to a multitude of suppliers to get the quality of information and personalised service offered by yourself. I have had confidence from day one.

The compete renovation will have only taken 6 weeks in total. Total inside update !!!!! A record I think !!!! Co-ordinating with the tradesmen has been so much easier with all the specifications etc coming from yourself. And the deliveries split to various destinations has been invaluable to me.

I hope you enjoy your weekend!!!!!

Warmest regards,

You are the best

Dear Terry,

Thank you very much for the beautiful experience of buying appliances in your shop. You are the best.

Best Regards,

We really did find her service outstanding

To whom it may concern,

We have recently renovated, and put in a new kitchen, bathroom and laundry. For the purchase of the appliances we decided to go to Winning’s, where I met Victoria Hilton, we would like to commend her on her professionalism and, we found her to be extremely helpful, nothing was too much trouble. I had a number of visits to the Crows Nest store, and also several phone calls to Victoria, everytime Victoria was very helpful and efficient. I felt confident that she knew the products, and provided good advice. I would highly recommend other people to seek out Victoria, knowing she would be able to provide outstanding service. We would like to thank Victoria for all the assistance she gave us, as soon as I would say it was me on the phone she knew who I was and was up to speed on where we were with things, and was efficient in getting back to me with updated information if required. We really did find her service outstanding.

Kind regards,

Most caring and professional

Dear Manager,

I have had problems recently with a dishwasher I purchased from your store. Sue, who sold me the machine, was really wonderful in her pursuit of a happy resolution to my problems. She is an outstanding employee, and deserves your commendation. Similarly, the delivery man, Brendon, was most caring and professional – well spoken, polite, careful, and thorough. I hope he goes well in his future employment, as he is also an outstanding employee, who I similarly believe deserves your commendation.

Yours sincerely,

The best customer service

Hi,

I would like to compliement Philip from the Narellan Store – we recently renovated our kitchen and bought all our appliances from your strore. Philip was very helpful, reliable and gave us the best customer service (and has a good sense of humour!). His product knowledge of all the appliances was very helpful. We would no doubt recommend Philip to any of family and friends purchasing appliances.

Thank you regards,

The most personable and knowledgeable people

What a suprise! I felt like i was welcomed with open arms to your store in Fortitude Valley by Brook who i had spoken to earlier on the phone. I then wandered through the impressive displays and with every corner I turned there was a smiling face willing to help. I think I notched up $20,000 in wish list wants.

Finally reaching the area I came to see I was met by Jo Taylor. She asked me what i was looking for and within a nano second there it was. I did my usual look at all the alternatives to delay a decision, but Jo was right in everything she advised me on.

This was my first visit after having been to almost every other retailer in Brisbane and Winning Appliances and their staff are without doubt the most personable and knowledgeable people i’ve met in years. You got my business and anyone else I know.

Thankyou,

Your service and willingness to help

Hi Kane,

Just a quick note to say thank you and Dan for extending yourselves to provide after sales service, and stickling with the issues until they were solved thus is a great signpost for Winnings when their is so much competition out there.

I always say you ascertain a persons character in the sales and customer service arena when something goes wrong, and you both came to the party along with the intervention of John Creece from Asko. I was particularly impressed Kane that you followed up to see if the situation had been solved, this is a great sign for you as a sales person progressing forward in whatever role you take on, and a further compliment re the customer ethos of the organization you work for.

I started out with a micro wave, then graduated to a range hood, then on to an oven from you because of your service and willingness to help out. The wife now asks for a washing machine and new fridge later, so will look to get the washing machine from you.

Thank once again, please pass this on to the Winnings management, I deal with a lot of people as a CEO of my business so this was a refreshing change to get service, from you and Dan who was also decisive with the first Asko problem and then a tremendous help this Friday in getting me another Bosch oven delivered on the day, as the other one previously delivered had a huge dent in it when we unpacked the boxes to install this Friday.

So good selling,

Kind regards,

Thanks everyone for making life easier

Dear Mr Jeff Briggs,

We would like to send compliments to the Redfern Winnings Team. Great people!!!!!!!

Firstly, we would like to say thank you to Mr David Bateman for assisting us with purchasing our ILVE P60 WVG and range hood. His attention to customer service was exceptional and he would always follow up on our requests. David’s referral to the Winnings Handy Crew was a great idea and we have been able to work with them to install with ease our extra long range hood and stove. David has a very warm and professional manner and when we shop at Winnings (Redfern) we will certainly ask for David. Thank you David for your genuine manner. We are very happy Redfern Winnings customers.

Lucy Pollicina and Madonna (from the warehouse) went to unbelievable lengths to obtain the STREK-150mm Flu vent kit from Melbourne. Mr Peter Brown from Winnings Handy Crew recommended we use for the installation of our range hood. In all it took over 3 weeks to obtain this kit both ladies persisted and were adamant that they were going to uphold the name of Winnings. Thanks a million ladies. You two are a great team and are both WINNERS!!!!!!!!!!!!!!

Mrs Mandy Wright was very helpful when we had to have our Burner Skirt Covers replaced. The brand new covers came in their sealed plastic packets but four of the covers were chipped. Mrs Wright organised the paper work and within less than a week they were delivered to our home. Your efficient and pleasant manner made things go smoothly especially for a Saturday morning at Winnings. Thanks Mandy.

Thank you also to Mr Tony Last who helped us with the flu extension. His polite and professional manner was much appreciated. In regard to the office staff what else could customers ask for when they first enter the Winnings store! Donna, Mandy, Petra, Jessica and Michelle were friendly, helpful and happy. We enjoyed talking to them and they always contacted other staff to help us with our requests.

We wish you the best for the future sales. Thanks everyone for making life easier and making us feel special.

Kind regards,

A great company with great employees

G’day to you,

I have a need to contact Winning Appliances to share my experiences both as purchasing customer and as a customer requiring service.

Today I needed to contact Winning Appliances in respect of a faulty appliance, just out of warranty. I spoke to Elizabeth who tracked down the invoice and who assisted me in moving toward resolution of my problem. I won’t go into the details of my particular issue but want to share my delight with my dealings with Elizabeth. She had needed to wait for your computer system to come back online in order to assist me and to my delight (yes, lots of delight today), she did call back, quickly, as promised and she resolved my query in the best way possible given the circumstances.

From the moment I spoke to her, I felt my issue was met with interest, courtesy, empathy and caring and I ended the call with a comfortable feeling of having been held all along the way. I want to use the terms ‘professionalism’, ‘intelligence’, ‘sensitivity’ ‘caring’, but baulk at offering these judgments since they are merely my own judgements.

All I can talk about is my own really wonderful experience today and my gift back to Winnings is utter customer loyalty. This email needs also to re-affirm other dealings I have had with Winning Appliances. When I bought my items from your company, I dealt with Allison, and my experience with her was equally delightful. Again the words ‘caring’ ‘real interest’, ‘professionalism’ etc spring to mind and I was similarly moved to write to Winning Appliances 30 months or so ago to express my appreciation of Allison as a salesperson.

A great company (apologies for the judgement) with great employees.

With kind regards,

You are to be complimented for the service you provide

Hello,

I would like to compliment you and your team (in particular Caroline Haeusler) for the excellent service provided to us throughout all our transactions within your store. Caroline was a delight to do business with, her product knowledge is excellent and her assistance from beginning to end was something to be admired.

Overall, you are to be complimented for the service you provide and we have no hesitation in recommending you to others – we certainly will be back.

Thank you.

Regards,

What a great experience!

I would like to thank Winnings for the great service they offer. Eleni Doumanis explained all the appliances to us and had lots of patience while we made up our mind which products we wanted. She wasn’t pushy, and we were very happy with our choices. Eleni helped me complete the paperwork for a promotion that ILVE was offering. The 6 piece cookware set was delivered and is just beautiful. Eleni has organised for my appliances to be delivered on Friday and I can’t wait to have them installed into my new kitchen, its very exciting!!

Thanks to Winnings & Eleni Doumanis.
I will be recommending you to anyone looking for appliances.
What a great experience!

I truly am touched by this level of generosity

Hi Steve and Marcello,

First and foremost I thank you both for your assistance with the installation of my kitchen complete with choice of appliances. I have nothing but the highest level of respect and gratitude for your service and assistance with all matters relating to my kitchen. It has been my pleasure to have met with and worked with both of you. I appreciate your organisation skills, communication skills, integrity, the pride you take in your work and the level of professionalism you have shown.

Next, I thank you for offering to assist me with swapping out the freezer I have in my home with the one in the showroom at no additional charge. I truly am touched by this level of generosity from both of you and I appreciate it tremendously.

Many thanks,

You gave us fantastic service

Hi Sergei,

My husband and I came in yesterday and purchased two fridges from you. We wish to let you know that you gave us fantastic service, no pressure, no hard sell, just honest information on our purchase. It made our decision to purchase from Winnings an easy one.

Many thanks,

 

No complaints, only smiles and laughter

Good morning.

We just had a fridge delivered and I wanted to give some feedback on the delivery team. It required two crews as they needed to get the four door fridge upstairs. All four men were lovely! They obviously like working together their dispositions were a breath of fresh air. It wasn’t an easy job but there were no complaints, only smiles and laughter. I was very impressed!

Thanks,

Thank you for the wonderful service

Hi Robin,

Just a thank you for the wonderful service that we received last week in purchasing a new Bosch washing machine and dryer. My wife was very impressed with Kerry, her knowledge and service levels. The Appliances turned up when promised it was very refreshing indeed.

We are very active in the Rugby Union Clubs in Brisbane and on Sunday at Churchie for selection trials for State Champs, my wife told every other mother she could find about the Winnings showroom, service and delivery, at one stage I thought she must have been on a commission

Can you please pass on our sincere thanks for a wonderful experience in purchasing our new appliances.

Regards,

I have received exceptional service

Dear John,

I feel compelled to write to you in relation to my recent experiences with a number of your Queensland representatives and/or agents, relevant to some commercial dealings. I do wish to point out that this communication is solely my initiative, with nothing to gain or lose by it. The details of the transactions are of little consequence (available to you if you so wish), as it is the personal / human behaviours which are my focus in this communication.

Last Thursday, a Brendan Clark and a David Gordon of “Handy Crew” came to our home to do a connection of a Westinghouse gas oven supplied by Winning Appliances. (A previous Plumber / Gas Fitter had been earlier involved.) My wife and I have not long purchased this current home and have had about a dozen or more tradesmen doing various upgrades / improvements etc to the home over the past 6 months. I have never struck two tradesmen as professional, obliging, helpful, motivated, competent and “straight forward” as Messrs Clark and Gordon. They are a credit to their trade and their employer. In addition to the specific job they did, (which was first class in every respect), their comments and recommendations relevant to other appliances / installations / issues were extremely beneficial and put to me in a particularly professional manner. Further business with Winnings will result.

A Winning Appliances and Bathrooms advertising card refers to, amongst other things, “Exeptional Service”. While these words are often used “loosley”, they are clearly warranted / justified in your businesses’ case. I have received exceptional service from the two Handy Crew tradesmen.

This “exceptional service” also extends to my experience / dealings with Mr Leo Wallin of your Brisbane Office. Helpful, professional, efficient, customer service oriented, are all relevant descriptive words that apply to our mutual dealings.

In conclusion, let me say categorically what a delight it has been to have had dealings with these three men employed and/or associated with your Company. They are great ambassadors for Winnings and I will be “spruiking” their attributes and recommending them to all and sundry, in addition to me putting more business their way. In an era of relatively mediocre tradesmen and salesmen, these three are “standouts” of very high quality.

Yours Sincerely,

We felt like you actually cared

Cassandra,

Just wanted to drop you a line to say thank you for organising our new Asko washing machine. The reason we came back to you and Winning Appliances was that the service you gave us when we built our house was fuss-free, efficient and done with great enthusiasm. It wasn’t just a transaction. We felt like you actually cared for what we were choosing and wanted to ensure that we got something that suited out needs.

So, naturally, when it came time to make our next purchase, we called you first. You remembered us and even had the time to investigate a few things for us to help us decide what washing machine we should buy.

Again, just wanted to say a big thank you and will be in touch again when we do the next purchase.

Regards,

What a good store, but what great staff

Referred to your store by Matilda Kitchens Wollongong, and weren’t sure that the good recommendation given would be true. What a good store, but what great staff (thanks heaps Jan Last, great help Helen).

Information and assistance was unbiased and thorough without any pressure to buy certain brands as many other stores do. Thought that this type of service no longer existed. Well done and will be telling everyone about your great store. Also needed after sales service which was the speediest and most efficient I have encountered.

Many thanks,

Thank you, thank you, thank you

Hi Sabrina,

I just wanted to email you to say thanks so much for all your help when we were choosing the appliances for our new kitchen. We were completely lost when it came to deciding on anything and would have remained so had it not been for your guidance and patience.

The kitchen is nearly completed (one more week and it should be done). The new dishwasher has already been used a lot and works like a dream. I was able to use the oven for the first time tonight which was hugely exciting! The range hood will be the last piece of equipment to be fitted.

So thank you, thank you, thank you :)

Thanks again,

Nothing was a problem

Hi Mark,

I just wanted to say that my appliances all arrived as promised today.

Also, i just wanted to add that the delivery guys were exceptionally polite, helpful and accommodating. Nothing was a problem especially as my property sits on a very steep block. They did not complain and were happy to deliver the items where I specified.

I have had a really good experience dealing with winning appliances and I would certainly purchase from you again.

Thanks for all your assistance.

Kind regards,

Your company should be proud of having a staff member like Gary

Dear Sir,

I wish to thank Gary Greedy at your Westmead store for his prompt attention to the problem I come across with a St George induction cooktop I bought from your company 3.5 years ago. When I and my wife expressed to him our great disappointment about the quality of this cooktop and frustration of not being able to find another suitable replacement, he kindly volunteered to offer some help if I can show him the receipt of purchase.

I then put it in writing to St George and upon receipt of our letter, he immediately on-forwarded it to their representative and came back in the next day with some good news that St George was going to fix the broken burner for us. He continued to follow up between us and St George to make sure that the matter was well attended. I am very pleased to say that the whole issue was now resolved and it should restore my confidence on St George products.

Your company should be proud of having a staff member like Gary who does care about customer’s feedback and keen on offering some sorts of “after-sale” customer services that not so many people will do.

I will have no doubt to recommend your company to people who need any kitchen appliances.

Once again, please pass on our thanks for all Gary’s help and efforts in this matter.

Kind regards,

Thank you for all your help and assistance

Dear Amy,

I would like to let you and your manager know how impressed I have been with the service I have received from yourself and Winnings Appliances. I found you most helpful in assisting me in selecting and purchasing the correct cooktop and oven. I was kept informed of delivery and of installation as promised by you and then yesterday, on day of delivery, by Joshua and Owen.

I am also very appreciative of the fact that my oven was upgraded as the oven I had selected and paid for had not been received by Bosch. Companies claim to “put the customer first” but it is impressive when this claim is actioned. Joshua and Owen were a delight when they arrived to install the appliances. They were efficient and helpful and a credit to the company.

After such a positive experience, I would not hesitate to purchase any appliances again from Winnings and will also highly recommend the company to all my friends and colleagues.

Please pass on my comments to your manager and once again thank you for all your help and assistance.

Regards,

An amazing experience

Dear Sir,

I am writing to let you know how satisfied and relieved I was when I went to Winning Appliances as I had to purchase a new stove and was dreading doing so as my husband used to help in these circumstances but he passed away and I was determined to do it on my own.

I was looking around feeling very uncomfortable and a nice young man who I know now was Michael Yianni came up to me and asked if he could help me – from then on it was an amazing experience as he was so nice and helpful – and the stove was installed yesterday and I couldn’t be happier. I must say I have not had such wonderful service when I have had to have other transactions seen to. I am now thinking of replacing the dishwasher which looks very shabby near the nice new stove! I will certainly go to Michael Yianni and not feel nervous at all!

Yours sincerely,

You guys are amazing!

Hi Pedro,

Just a quick message to say a huge thank you. My new cooktop was installed on Wednesday, quickly, efficiently, and by a very friendly installer. You guys are amazing! It’s the reason time and time again, my family and I buy our major appliances from Winnings. If you could pass this email onto your manager I would appreciate it.  He/She needs to know what a great job you guys do, and how your commitment to customer service has us coming back to Winnings time and time again.

Regards,

Winning Appliances will be my first port of call in future

Just wanted to pass on a big thank you to Vicki who assisted me in Redfern yesterday afternoon. I am very impressed with her product knowledge, and her assistance was invaluable. I visited the showroom in Phillip Street for the first time, after a recommendation from a friend who had renovated several times. Vicki streamlined  the whole process and she really understood the type of decisions that have to be made when designing a kitchen.

Winning Appliances will be my first port of call in future for any kitchen appliance. Have just recommended Winning to a work colleague who is contemplating a renovation. Fantastic customer service!

Very impressed by the level of assistance and service we received

Dear Darren,

We recently bought a number of kitchen appliances form Winnings and were very impressed by the level of assistance and service we received from Leigh Moya.  She went out of her way to be helpful and followed up continuously with all our queries.  We will definitely be recommending her to our friends & she made our whole experience with Winnings very enjoyable.

Best regards,

I appreciated your help very much

Dear Susan:

This is Mary Lee. I purchased a Qasair rangehood (which I am very happy with)  from you about a month ago. There were various options and I am very pleased to say your recommendation of Qasair is brilliant. Your service was warm and you were knowledgable about your products. I appreciated your help very much.  The gentleman who delivered the range hood was punctual and polite. I had purchased other products from Winning in the past and my experiences had always been positive.

Thank you again, Susan, for your wonderful assistance.

Warmest regards,

Yes, we are impressed!

Hey Chris and Team,

Yes, we are impressed! Since deciding to purchase a new stove and cook top and visiting your store at Taren Point, the process was easy and pleasant. Here are some of the key points:

You were very helpful with advice and happy to take time to explain the options,
You also could identify and relate your recommendation to our needs and requirements,
The paper process was quick and easy with the deposits, etc.,
Your team communicated really well and kept us up to date about delivery,
The Miele group also called and kept us up to date with delivery time.

So all good, and following your recommendation we contacted Peter Livingston and his team. Also excellent communication and work. We cooked a very nice slow cooked meal last night with new pots and pans.

Regards,

It is a pleasure to deal with people upon whom one can rely

Dear Sue,

I would just like to commend the team who delivered my fridge this morning. Grant, Dane, Jason and Warren were truly outstanding. It was a very difficult job getting such a large applicance up a staircase and whilst it was a real struggle they never complained. You are very lucky to have such pleasant ,efficient and dedicated staff.

I would have no trouble recommending Winnings to my friends who might require appliances as your service is excellent……you phone when you say you will phone, you come when you promise to come. It is a pleasure to deal with people upon whom one can rely.

Yours sincerely,

Thank you for your fast, efficient & professional service

Over the past 20 years I have bought all my whitegoods from Winnings Crows Nest and continue to be delighted by your professional sales people and the service you provide. I rang yesterday for a minor warranty Bosch dishwasher installation service call and spoke with Rob who was extremely helpful and efficient. Within five minutes of hanging up from Rob, I had the Handycrew ringing me to arrange my service call for Thursday.

Thank you for your fast, efficient & professional service.

Regards,

What great representatives of your business

Hi,

We had our appliances delivered today to our brand new house in Glenmore Ridge (built through McDonald Jones) And i just wanted to drop you line to let you know your delivery guys were great. I didn’t get their names but i hope you can identify them with our address. They were very friendly and professional and just all round genuine and nice, they congratulated us on our new home and really seemed to care, what great representatives of your business. It was a nice surprise compared to what we have experienced in the past with delivery drivers from other organisations. Please past this information over to their manager they deserve recognition for their professionalism and customer service.

Thanks

Great customer service we received at your Redfern store

I wanted to give you some feedback on the great customer service we received at your Redfern store from Marcus French.  He was very knowledgeable about the products and help us greatly with our choices and was excellent when we made last minute changes to our order to ensure deliver on time. It was a pleasure to deal with him.

Cheers,

Jennifer is a delight to deal with

Good people are hard to come by and can generate considerable word of mouth recommendations. So, we thought you would want to know about how much we appreciate the help that Jennifer Shepherd in Winnings Crows Nest gave us in buying our appliances for our new kitchen.

Jennifer is a delight to deal with. We really appreciated her pragmatic, friendly style and her experienced perspective. It’s the little pieces of advice that made the difference: making sure the square sink has rounded corners for cleaning, ensuring our pull-out goose neck won’t collect grime and making sure the range hood wouldn’t be too noisy. Jennifer spent considerable time helping me in my decision (I ask a lot of questions!), giving me options with experienced pro and cons. We were even impressed by the way she just accepted and met the competitive prices in a very matter of fact way. It was great to be able to pick up the phone or send an email when we had questions and have her quickly answer, with nothing ever seeming to be an issue.

We were also particularly impressed by her problem solving. The installer on the day of installation discovered that range hood would not reach. Jennifer let me know immediately that the height was incorrectly described and we required an extension. She immediately took responsibility and managed to get the part to the installer within 3 hours and gratis. This also saved us money for a return trip by the installer. This went far beyond our expectations.

We had been recommending Jennifer prior to this incident and will continue to do so.

Thanks,

Dedication to his work and customers is wonderful

Dear Garry,

We have been your customer for some time, and recently purchased a Westinghouse Fridge/Freezer from your store.

We were served by one very helpful and courteous salesperson Ronnie Touma. The gentleman was extremely helpful in more than many ways, he not only gave his full attention to our needs. But also, explained the Pros and Cons that would be suitable to meet our requirements. His dedication to his work and customers went beyond his duty, when requested by us to come and measure the area for the fridge he readily in his own time was happy to come and do it.

His dedication to his work and customers is wonderful, my wife Irene and myself were happy to be served by such a wonderful salesperson like Ronnie who made us feel important and listened attentively to our needs. We wish Ronnie every success in the future and Winning Appliances for the great service you have provided. We certainly would recommend your company to friends and family.

Sincerely,

I’ll be sure to come back again

I have recently purchased a new washing machine and prior to this a billi tap from you taran point store. The service was great both occasions. I was helped by one of you staff called Tim and im unsure of the delivery drivers names who were also very helpful to my wife. I’ll be sure to come back again.

You have made the process quite fun

Hi Helen,

A belated note of thanks for all your help in choosing the appliances and then assisting with the exchange of the sink. You have made the process quite fun in fact, and Anna and I look back on this experience as a highlight in our home renovations. We still have a bit to go, but getting there.

Thanks again,

You have really been exceptionally helpful

Dear Paula,

I would like to thankyou for all of your endless mammoth effort with assisting me in solving my selection of oven and stovetop. You have really been exceptionally helpful and I greatly appreciate all of the hours you dedicated to me. I definitely know who I would turn to next time I need an electrical item.

Thankyou ever so much,

May you have another successful 100 years in business.

Dear Mr. Winning,

In looking up your address on the Web, I found myself reading your blurb on How Agency Brands Can Hurt our Customer’s Experience: It was like reading about my late father’s Friday talk to his staff! How refreshing to read some old fashioned no nonsense facts on how a business survives for the long term.

Your attitude has filtered through to your staff at the Redfern Office in Phillip Street. I recently had occasion to visit this office about a problem with our Bosch Dishwasher and Mr. Tony Last looked after me. He is a credit to your Company – he gave me excellent service, is very polite and understanding and even returns emails, and phone calls.

It was a pleasure dealing with Tony and I will be recommending my daughter and her husband deal with Tony when they get to buy their whitegoods after their renovation in Paddington. May you have another successful 100 years in business.

I was really impressed by his professional manner

I met with Tarki (Beladakis) today in Redfern and he was a wealth of information. I was really impressed by his professional manner and the ability to access all of the information I required about any of the products without the aid of any computer!
Thanks so much.

We look forward to dealing with Victoria in the future and will definitely recommend her to family and friends

We wanted to drop you a note to recognize Victoria Hilton. Victoria was strongly recommended to us by Degabrielle Kitchens and she has been just so wonderful helping guide us through the daunting task of appliance selection for our kitchen renovation.
She made an effort to understand the style of our kitchen to ensure that we achieved the right ‘look’ as well as recommending appliances that would best suit our needs. She even put aside time for us to come out and meet a second time to refine our decisions.  We are delighted with our choices and are grateful for Victoria’s efforts and advice in making this process as painless as possible. We look forward to dealing with Victoria in the future and will definitely recommend her to family and friends.

Fantastic staff at Newcastle store

I would like to compliment the fantastic staff at Newcastle store especially Paula who gave us great advice and who attented to our service problem efficiently and timely by sending Jeff to our home to look at a problem with our new AEG washing machine that had not been tested by the aeg staff who delivered and installed the appliance. We have and will in future deal with this great, friendly and efficient team.

I cannot tell you how good it was to hear those words

Hi, I would very much like to thank all the staff at Winnings Appliances Crows Nest.

On Easter Thursday, my husband and I woke to find that our refrigerator was no longer working.  With an 18th birthday party organized for the Monday, I was feeling pretty panicked. I called a number of Electrical Appliance stores to see if I could get a fridge delivered on Thursday and the only response I got was “Sorry Ma’am, we can’t help you.”

When I called Winnings at Crows Nest and told them of my predicament, the receptionists reply was “I am sure we can do something to help you.”  I cannot tell you how good it was to hear those words.  And not only did
they help me, but I had a new fridge delivered by that afternoon.

So, thank you very much, for supplying such good customer service. Could you please reply so that I know that you have received my email.

Customer service reminiscent of the old days

Morning David,

Further to our conversation earlier today let me confirm my appreciation of the purchasing experience my wife and I received whilst dealing with you and Winning Appliances.

Purchasing an appliance is often fraught with many unknowns but the experience with Winning was a pleasurable one. During the ordering process we were kept informed as to the progress of the processing of the order whether by you or by the Falcon representatives here in Australia. But the most surprising aspect, a rarity in today’s retail world, was the delivery to our property at Frogmore which is three and a half hours drive south from Sydney. The communication  and operational process your company employs in relation to deliveries is outstanding and must be congratulated! Phone calls were efficient and exacting and delivery made accurately as arranged despite the often difficulty in locating properties here in rural NSW.

The delivery personnel [Wayne and Matt] and vehicle were well presented and their attitude respectful and efficient –  a credit and compliment to your organisation.

Would you please pass on to all concerned especially the delivery team our thanks and appreciation of a “job well done”.

David, Winning Appliance has set a standard in customer service rarely experience now and certainly reminiscent of the old days where customers were valued and the shopping experience enjoyable.

Once again, Thank you.

All of the Answers!

I went to your Narellan showroom to look at appliances to update in my home. I have to say Mark Barbadillo was fantastic, he was so patient with us, he knew his products and answered all of my dumb questions.

… if you could pass on my feedback about Mark it would be greatly appreciated. Again Mark was awesome to deal with and I would recommend anyone to go see him for appliances.

Cut Above the Rest

Thanks so much for your kind assistance –and it was a pleasure chatting with you and all the others at Northmead!!
I’m quietly excited about my new appliances and most grateful to Winning Appliances for being a ‘cut above the rest’ – and yes – do please feel free to use my testimonial

No doubt we’ll chat further about various other ‘designer’ items (!)  Have a  great weekend.

The Extra Mile

I would like to thank you for arranging the appliances which look great.
There was a hitch on Friday where the range hood was not able to fit into the cupboard and required some minor carpentry work.
I would like to particularly thank the chap who installed (Elseid and Andrew). He knew it was urgent to install Friday and even though a carpenter was not available until Monday, he went that extra mile and got someone over to do the work. Everything was installed perfectly and looks great.
So, again, I would like to make a special mention of how nice the chap was and how he averted a potential disaster for me.
He should be congratulated and is a credit to Winnings – as you are as well.

Thank you

Dear Karen, I would just like to say “Thank you” in a Big Way for all your help and hard work in finding the right appliances for me… it has been greatly appreciated! Thanks again for everything…

P.S. I will certainly be recommending you to anyone I know who may need appliances in the future!!!

Excellent After-Sales Service

Hi Helen, Just a quick note to let you know that the spare parts turned up at our house today. This is really excellent after sales service that I am Sooooo not used to – you have really lived up to the commitments you made in the sales process. Thanks for this – it is very refreshing. We will be back when we need more stuff and I won’t hesitate in recommending you to our friends.

Excellent Service and Professionalism

Dear management, I write to you to advise of the exceptional customer service offered by your safe member named John who assisted my parents and I with side by side fridges a few weekends ago at your carringbah store. We are yet to make a decision on the fridge however as I work within the customer service industry I think it is important to acknowledge excellent service and professionalism which John portrayed during our visit. Please thank him for his service and knowledge on our behalf .. We wish him all the very best in his career!! We look forward to hopefully returning to winnings to place an order on a fridge in the coming weeks and hope John is there to assist us in getting a good deal with a smile.

Wonderful Customer Service

Good Evening, Due to family illness and unexpected commitments, this is a very belated note of appreciation & thanks to staff member Karen Cooper from your Newcastle Branch. We would like to acknowledge the wonderful customer service & product knowledge Karen showed us with our $15,000 plus purchases late last year. From the first time we walked into the store as novices in purchasing new appliances, Karen showed her total commitment to us as clients and our needs. Nothing was a trouble and she went the extra mile to thoroughly explain products and constantly keep in touch regarding the supply & delivery. The Customer service that Karen provided is a rarity in todays world and she is a valuable asset to your company. We have and continue to recommend your company to family and friends Thank You.

Amazing Company

Fiona, It is with great relief and pleasure to inform you I have received my replacement fridge and all appears to be working well. I would like to express my sincere gratitude to you and Winning Appliances for your immediate attention and understanding to my unbelievable dilemma with my Ellectrolux fridge. I was at the end of my rope and it was your professionalism and Winning Appliances understanding of my situation that put me at ease and made me realize what an amazing company you are to do business with. I have told my story to many people and expressed my delight in the customer service you had shown me and look forward to doing more business with you in the future. Many thanks Regards Thelma

Outstanding Customer Service

Hi I would like to commend and bring to your attention the outstanding customer service provided by Darren Coleman out of your Brookvale, NSW showroom. Our renovation project stretched into nine months with several setbacks. However, our relationship with Winnings has been solid, consistent and exceeded our expectations. I just want to thank Darren and the team for their hard work and integrity throughout this project. This is the second time we have used Winnings for our projects –previously with Vikki Middleton in Redfern and you have once again guaranteed our return business.